NOTE: We’re a tiny little company. There’s only two of us! We’re not Amazon. We do not have live support. We do not have 24-hour support. Our office hours are clearly posted at the top of this page. We like having evenings and weekends like everyone else! So please don’t expect us to immediately reply to the email you sent at 2AM or Saturday afternoon.
- Request for returns must be made by phone or e-mail and must be authorized by Reconstructing History; unauthorized returns will NOT be accepted.
- The original item and packaging must be intact.
- The item must be unused, undamaged and in resalable condition as determined by RH.
- The request for return must be made within five (5) business days of receipt.
- Product must be returned within fourteen (14) business days after authorization for return is issued.
- If these criteria are met, a full refund will be made minus shipping costs.
- Shipping charges are never refundable.
Under certain circumstances, exchanges or store credit may be extended in lieu of refund. Please contact us for details. Custom-made items are not returnable.