Help!

“Do you offer help?”
Of course! In fact, to the best of our knowledge we’re the only pattern company to offer free assistance to our customers.  To access help, email us anytime.

NOTE: We’re a tiny little company. There’s only two of us! We’re not Amazon. We do not have live support. We do not have 24-hour support. We like having evenings and weekends like everyone else! So please don’t expect us to immediately reply to the email you sent at 2AM or Saturday afternoon.  But we will reply as soon as we are able.

Shipping

“When should I expect my product?”
Our order processing time is usually within 48 hrs. We ask that you allow us 2-3 business days.

“How much is shipping to the United States?”
Shipping to the USA – including APO addresses – is dependent on your order total. Below $100 (before shipping is added), the shipping and handling charge is a flat rate of $7. Above $100, shipping is FREE.

“How much is shipping to Canada?”
Retail orders to Canada ship are as follows: 1-2 patterns = $20; more than 2 patterns = $42, and that holds no matter how much you order!

“Do you ship to insert-name-of-entity-here?”
Yes! We ship anywhere the United States Postal Service can reach.

“What shipping methods do you use?”
We ship ONLY via United States Postal Service Priority Mail. Please don’t ask us to use another carrier; we won’t.

“How much is shipping to Europe and other countries?”
Retail orders to entities other than USA and Canada ship with flat rates, no matter where you are or how much you order! For 1-2 patterns, the flat rate is $25; more than 2, $60.

“Can I get expedited shipping?”
Unfortunately, we live in a remote area where “Expedited Shipping” costs a ton and is likely to get to you at the same time as regular Priority Mail.  We can ship Express Mail if you email us before you place your order, but we cannot guarantee it will get to you more quickly.

Returns

“Do you take returns?”
Yes. If for any reason you are unhappy with our products, returns are accepted under the following guidelines:

  • Request for returns must be made by phone or e-mail and must be authorized by Reconstructing History; unauthorized returns will NOT be accepted.
  • The original item and packaging must be intact.
  • The item must be unused, undamaged and in resalable condition as determined by RH.
  • The request for return must be made within five (5) business days of receipt.
  • Product must be returned within fourteen (14) business days after authorization for return is issued.

If these criteria are met, a full refund will be made minus shipping costs. Shipping charges are never refundable. Under certain circumstances, exchanges or store credit may be extended in lieu of refund. Custom-made items are not returnable.

Methods of Payment

“What credit cards do you accept?”
We accept VISA, MasterCard, and Discover.  We do not accept American Express.

“Do you accept checks?”
Yes. Personal and business checks are accepted. Please enclose an order with the correct shipping address and the products desired. Please see “Shipping” in our FAQ to add the correct shipping charge. Your order will ship when your payment clears our account.

“Do you accept money orders?”
Yes. We accept money orders. Please enclose an order with the correct shipping address and the products desired. Please see “Shipping” in our FAQ to add the correct shipping charge. Your order will ship when your payment clears our account.

Ordering

“Is your website secure?”
Yes! Your private information is held in the highest security. We do not sell your information to other parties, either.

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