FAQs

Our order processing time is usually within 48 hrs. We ask that you allow us 2-3 business days.

Shipping to the USA – including APO addresses – is dependent on your order total. Below $100 (before shipping is added), the shipping and handling charge is a flat rate of $7. Above $100, shipping is FREE.

Retail orders to Canada ship are as follows: 1-2 patterns = $20; more than 2 patterns = $42, and that holds no matter how much you order!

Yes! We ship anywhere the United States Postal Service can reach.

We ship ONLY via United States Postal Service Priority Mail. Please don’t ask us to use another carrier; we won’t.

Retail orders to entities other than USA and Canada ship with flat rates, no matter where you are or how much you order! For 1-2 patterns, the flat rate is $25; more than 2, $60.

Yes!  Ring our toll-free number during business hours for options.

Yes. If for any reason you are unhappy with our products, returns are accepted under the following guidelines:

- Request for returns must be made by phone or e-mail and must be authorized by Reconstructing History; unauthorized returns will NOT be accepted.

- The original item and packaging must be intact.

- The item must be unused, undamaged and in resalable condition as determined by RH.

- The request for return must be made within five (5) business days of receipt.

- Product must be returned within fourteen (14) business days after authorization for return is issued.

- If these criteria are met, a full refund will be made minus shipping costs.

- Shipping charges are never refundable.

Under certain circumstances, exchanges or store credit may be extended in lieu of refund. Please contact us for details. Custom-made items are not returnable.

We accept VISA, MasterCard, and Discover.

Yes. Personal and business checks are accepted. Please enclose an order with the correct shipping address and the products desired. Please see “Shipping” in our FAQ to add the correct shipping charge. Your order will ship when your payment clears our account. 

Yes. We accept money orders. Please enclose an order with the correct shipping address and the products desired. Please see “Shipping” in our FAQ to add the correct shipping charge. Your order will ship when your payment clears our account.

Alas, no. Please call our toll-free number for more information.

Yes! Your private information is held in the highest security. We do not sell your information to other parties, either.